Filed under Service

Some Tools I Just Used/Modified

Dear Rainwiz- I enjoyed your use of the Storygraph: http://www.rainwiz.com/2012/10/13/introducing-the-storygraph/

I’ve just adapted it to illustrate my own social customer journey tool.

Invitation to my Service Design Presentation

SDOA Invitation for Monday 4.23

Monday, April 23rd 6:00 – 8:00 PM
Interactive Product Design Lab | Georgia Institute of Technology
West Architecture Building Second Floor, 247 Fourth Street NW, Atlanta GA 30332.
Free and Open to the Public, Parking is Available in Peters Parking Deck.

Mapping My Tools

Just added new Pearltrees map of some tools.  Back in the day, Juha and I used to do a lot of social mapping for clients (but those lacked the web links Pearltrees offer).

Working on Service Design Tools

Going to present at Georgia Tech on Monday, April 23rd, 2012…   Need to finish before UFC 145 on Saturday–got good seats w/ my posse and don’t want to go back to staring at the screen on Sunday..

socialcumul.US

Cumulus: A pile, a mound, a heap.  A collection of objects laid on top of each other.  The word Social has become diluted, but you get the idea–we’re here to socially accumulate our ideas and solutions to help ourselves and the world around us.    For now, two main sections:  SERVICE DESIGN TOOLS and SOCIAL MEDIA & ANALYTICS.  Please borrow and contribute.  -jw